Tag Archives: @jeffkreisler

A Bad Idea?

This morning, I spent 45 minutes convincing a Verizon support person–via chat–to credit my account for charges I did not authorize. In the end, he issued a $55 credit, up from $11 at the start. Was it a good idea? Was it worth it? A new book suggests, “Probably not!” Dollars and Sense: How We […]